Welfare policy research
Welfare and benefits forms the largest area of advice we deliver at Citizens Advice. This gives us some of the clearest insights into the way in which the system works and the challenges it poses.
Our research is focused on using our data and expertise to make the case for a system which is more responsive to the needs and circumstances of its users. This includes helping policymakers understand the impact of changes, working for better service design and highlighting the importance of robust advice and support.
Find out about all our welfare policy work.
22 July 2018
While Universal Credit is working for the majority, there is a significant minority of people having problems - many of whom are in vulnerable situations and most in need of support.
20 April 2018
Two short reports on the challenges facing working people moving onto Universal Credit and the ways these could be addressed
11 September 2017
Our evidence shows that the roll out of universal credit has an adverse impact on debt problems. DWP should pause roll out to fix the problems we have identified. Our analysis shows Universal Credit is pushing people further into debt. The Government needs to pause Universal Credit roll-out and fix the problems now.
06 July 2017
A report on the implementation of Universal Credit and the issues Citizens Advice is seeing so far.
11 August 2016
A collection of short reports highlighting the importance of income security
19 July 2016
Citizens Advice reports on the impact of welfare reform on working people
13 July 2016
Exploring the impact of welfare reform and the progress that utilities companies and other creditors have made to debt prevention and collection practices.
12 June 2016
Research based on polling that analysed insecurity in the labour market.
23 November 2015
Results of our online survey where we asked people how a drop in income would affect them and what changes they might make to try to adapt to it.
24 July 2015
A collection of reports assessing the Government's plans for further welfare reform
28 January 2015
There are debates and opinions about the right approach to welfare reform. But we see more of the successes, failures and human impacts of the welfare system than any other organisation.
11 September 2014
This report focuses on support for disabled people under universal credit. Whilst we support the principles of universal credit, our analysis shows two important types of problems that will particularly affect disabled people; one relating to work incentives, the other concerning out of work support
02 April 2014
At a time when living standards are stagnating, housing costs are rising and the jobs market is unpredictable the tax and benefits system must provide certainty and stability. Universal credit was designed to do this.The Government’s promise to make people better off for each hour they work is in danger of being broken.
12 December 2013
Results of the universal credit managing migration pilot. Three bureaux have been identifying what we can do to help clients develop their ability to get support and live independently.
26 November 2013
All change: why welfare reform should matter to creditors and utility companies.
06 August 2013
Childcare costs in universal credit - A better way to allocate the additional money committed in the 2013 Budget
22 January 2013
Funeral Payments from the Social Fund
16 October 2012
A joint report with The Children’s Society and Disability Rights UK on the findings of an inquiry led by Baroness Tanni Grey Thompson.
10 July 2012
The Children's Society, Disability Rights UK and Citizens Advice report on disability and universal credit.