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Welfare reform and working people

20 July 2016

As Universal Credit begins to replace many existing benefits, there are big changes facing people who receive benefits and are in work. If the support and prospects for this group are to be improved under Universal Credit, Citizens Advice believes it is vital we understand their needs, options and constraints.


This research [ 110 kb]
is based on a survey of over 2,000 people currently receiving tax credits. We asked about their jobs, their finances and their wider lives. We find that many are already concerned about their financial security. Nearly 3 in 5 are not confident they can increase their income from work. With the transition to Universal Credit set to be completed within the next 5 years, government and employers now need to consider how best to support working people receiving benefits as changes take effect.