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Energy policy research team

Policy work by the team

Read more about our energy policy work.

Victoria MacGregor, Director of Energy

Victoria MacGregor joined Citizens Advice as the Director of Energy in July 2016. She was previously Chief Officer of Citizens Advice Dacorum, in Hertfordshire, responsible for all aspects of running the charity and leading its team of staff and volunteers. Prior to this Victoria spent 12 years at EDF Energy, where, as Head of Public Affairs, she developed and led the energy company’s political engagement and influencing work. Victoria has also worked in advertising and marketing and is currently a Non Executive Director of Smart Energy GB.

Gillian Cooper, Head of Retail Energy Markets

Gillian leads the organisation's policy work on retail energy markets. This includes monitoring and analysing consumer data from across the Service and working with industry and the regulator to deliver improvements in companies’ policies and processes. The retail energy team works closely with the Extra Help Unit, which provides specialist case handling support to vulnerable energy consumers. Gillian has been a consumer advocate in the energy sector for over 10 years, working for energywatch and Consumer Focus. Previously she was deputy head of the corporate research department at a business and economics publisher specialising in emerging markets.

Read Gillian's blogs.

Dhara Vyas, Head of Smart and Sustainable Energy

Since August 2015 Dhara has led the team working on new and emerging energy supply and services markets to protect and promote the interests of consumers, current and future. This includes the smart meter rollout and implementation plans, household energy efficiency programmes and renewables policy areas. Dhara joined Consumer Focus in 2009 as a Policy Manager in the retail team, leading work on vulnerable energy consumers, with a focus on affordability, debt, disconnection, advice and redress. Before that Dhara led NCVO’s work on local government, and has a wide range of strategic policy experience from across the public and voluntary sector, having worked across various policy areas including voluntary sector policy, engagement, local authority performance management, scrutiny, localism and devolved budgeting.

Read Dhara's blogs.

Stew Horne, Principal Policy Manager - Energy Regulation

Stew leads the Energy Regulation team, which focuses on how the energy system and networks are regulated in the interests of consumers. Stew’s background is in government and energy regulation. During 4 years at Ofgem he lead work on consumer empowerment, prepayment meters and the Confidence Code. Earlier in his career Stew worked on a number of high profile consumer projects in central government including nutritional labelling and digital television switchover.


Richard Hall, Chief Energy Economist

Rich is responsible for assessing the consumer implications of major infrastructure investments in energy sector. He also holds responsibility for leading our wider work on energy competition, including price protection for vulnerable customers.

Prior to joining the consumer watchdog, Rich worked for the energy regulator Ofgem, the Financial Services Authority, Elexon and Ernst & Young LLP.

Colin Griffiths, Policy Manager

Colin is part of the Smart and Sustainable Energy team, leading  on smart metering with the goal of ensuring that the rollout of smart meters delivers a net benefit to consumers and keeps their needs at its heart. His work focusses particularly on the consumer experience of smart metering, ensuring consumers retain control and transparency of how their data is used and technical issues with potential impacts on consumers. He is also involved in wider issues around smart homes and new data-driven consumer services as well as consumer data issues more widely.

Jake Beavan, Policy Manager

Jake started at Citizens Advice in January 2016, leading the retail energy team's work on vulnerable consumers. He has a particular focus on the current state of the prepayment market whilst also looking at how changes in the energy market, such as the introduction of smart meters, affect vulnerable consumers and monitoring affordability and debt issues. Before joining Citizens Advice, Jake worked as a political adviser in the Local Government Association covering devolution, finance and welfare.

Jennifer Lucas-Williams, Policy Manager

Jenni joined the Retail Energy team as a Policy Manager in April 2014. The team works on GB and European policy and regulation affecting the retail energy market. Jenni's main area of focus is around developing our work on the reputational regulation of suppliers. Particularly with regard to the publication of supplier complaints and customer service performance. Other areas she is currently working on include our work on billing and Third Party Intermediaries / Price Comparison Websites. Prior to joining Citizens Advice, Jenni worked as the Confidence Code Manager at Consumer Futures where she was responsible for running a code of practice for energy switching websites.

Read Jenni's blogs.

Peter Broad, Policy Manager

Peter is the team’s lead on energy efficiency policy. He is working to make sure current and future policies deliver high quality energy efficiency measures to the consumers that need them, while delivering value for money and consumer protection. He represents consumers on government and industry working groups, such as the Energy Company Obligation delivery group.

Before joining Citizens Advice, Peter worked on energy policy for our predecessor organisations, Consumer Focus and Consumer Futures. He previously worked in Brussels on EU policy and funding for local authorities.

Read Peter's blogs.

Zoe Guijarro, Policy Manager

Zoe joined the Smart and Sustainable Energy team in February 2015 to lead policy work on renewable heat and community energy. The main focus of work in this area is GB wide but it also includes aspects of this work at the European level. Zoe's work is concentrated on building up the evidence-base for better consumer engagement in these areas to help inform Citizens Advice in its advocacy on the future of low carbon heating and decentralised energy solutions. Before joining Citizens Advice Zoe worked as a Climate & Energy Specialist at WWF-UK leading their advocacy on energy efficiency, zero carbon homes and low-carbon heat.

Read Zoe's blogs.

Alexander Belsham-Harris, Senior Policy Researcher

Alex joined the Retail Energy team in July 2015. He leads our work on switching and billing, in particular the ongoing developments in the areas of smart billing and switching reform. Prior to this he worked in our Smart and Sustainable team, monitoring the consumer experience of smart meters. Before joining Citizens Advice, Alex worked at Ofgem on sustainable energy policy.

Elizabeth Errington, Senior Policy Researcher 

Elizabeth joined the Retail Team in 2017. Her main area of interest is in delivering leading research on domestic and micro business consumer experience to ensure appropriate regulation and policy in energy markets. Prior to joining Citizen Advice, Elizabeth worked on on affordability challenges in the UK energy markets in industry and as an academic researcher

Naomi Grayburn, Policy Researcher

Naomi joined the Retail Energy team in May 2015 as a policy researcher. She monitors and engages with energy suppliers on their performance across a range of consumer issues, such as billing, metering or switching supplier. She also contributes to the team’s work on vulnerability, advocating improvements to supplier practice and policy around debt and affordability. Before joining Citizens Advice, Naomi worked on Southern Water’s Green Doctor programme, part of their smart meter rollout, which provided water efficiency advice and financial assistance to vulnerable households.

Stephen Blann, Policy Advocate

Stephen joined Citizens Advice as part of the transfer of Consumer Futures functions to Citizens Advice in 2014. Stephen works on company performance issues with Naomi and other members of the retail team to address underlying issues for consumers for example on billing, debt and switching .Stephen is also the team's day to day contact with the market research company GfK whose Energy Market Monitor informs the team on consumer attitudes and behaviour in the energy market on satisfaction, switching and billing. Stephen also contributes to the wider policy work of the Retail Energy team including consultation responses as necessary.

Andy Regan, Policy Officer (Wales)

Andy Regan works in both the Wales Policy and Campaigns Team, and the Energy Team carrying out our statutory consumer champion role. He works with colleagues in the wider Energy team to ensure our work takes account of the devolved policy context, represents that work in Wales, and manages Wales-specific energy research. He jointly coordinates the Fuel Poverty Coalition Cymru, and is jointly secretary of the Cross Party Group on Fuel Poverty with NEA Cymru.

Prior to coming to Citizens Advice Andy worked in Consumer Futures Wales, for the Older People’s Commissioner for Wales for three years leading on financial issues affecting older people, and has also worked in the Wales Office.

Rajni Nair, Policy Researcher

Rajni joined the Smart and Sustainable team in October 2016. She monitors the consumer experience of smart meters and works on other related policy matters. She also works on sustainability issues, including heat and energy efficiency. Before joining Citizen’s Advice, she worked for the Welsh Government as a safeguarding and deprivation officer within education.

Alice Brett, Partnership Intelligence Researcher

Alice joined the Retail Energy team in September 2016.  She helps monitor energy supplier performance on a broad range of consumer issues such as billing, metering or switching supplier.

Victoria Pelka, Senior Policy Researcher

Victoria is part of the Energy Regulation team which oversees energy network company performance and regulation as well as wider energy system regulation. She represents consumer interests in an number of fora including as a Panel member on the Balancing and Settlement Code. Victoria's work focuses on the question of how changes to regulation and network company practices affect consumer experiences and ultimately consumer bills. Examples of issues she is working on include the DSO transition, Half-hourly Settlement and Demand-Side Response.  
Before joining Citizens Advice, Victoria worked as a research consultant, evaluating charity and government projects in the UK and abroad.