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Post policy research

We represent consumers of postal services. Our post team provides policy advice and delivers strategic projects that contribute to improving the operation of the postal market and the postal universal service for all consumers.

We also ensure consumer needs are represented in decisions on the future of the post office network, at both a strategic and branch level.

Find out more about what our Post team is working on.

Christmas post advice

Posting parcels at Christmas

If you're posting a parcel this Christmas our tips and advice will help you to ensure it arrives safely and let you know what to do if things go wrong.

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Royal Mail quality of service

We monitor the quality of service and performance of Royal Mail. Check our interactive map to find out what the latest quality of service is for your postcode. 

Quality of service full results

Advice on post issues