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Get free energy advice and support

This advice applies to Wales

We can help with energy problems. This includes issues with your bills or meters, or if you’re struggling to pay for the energy you use.

If you need to speak to your supplier directly, their contact details should be on your bills.

Check our online advice

You can find out more about:

You can also search for advice in our energy section.

Contact a trained adviser

You can get advice about an energy issue from the Citizens Advice consumer service.

Use an online form

You can use a form - an adviser will respond to you by email.

Call the helpline

You can also call us for free:

Citizens Advice consumer helpline: 0808 223 1133

Citizens Advice consumer helpline (Welsh-speaking adviser): 0808 223 1144

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 113

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Our consumer helplines are available 9am to 5pm, Monday to Friday. They’re not available on bank holidays.

An adviser will answer your call as soon as possible, usually within a few minutes. Once you're speaking to an adviser your call should take an average of 8 to 10 minutes.

What we do with your information

We’ll share your information with Trading Standards and other trusted organisations we work with to help their consumer protection work. They could contact you with more advice, or to ask for more information that will help them with their work.

Tell us when you contact the consumer service if you don’t want us to share your information.

Find out more about how we use, store and share your information.

If you’re unhappy with the service you receive

You can make a complaint about the consumer service.

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