Skip to navigation Skip to content Skip to footer

Shopping online after Brexit

This advice applies to Wales

Nothing has changed if you buy something from a company based in the UK.

You can still return faulty goods or get help if something you ordered hasn’t arrived.

When you’re shopping online, you might not realise you’re buying from a company that’s based in the EU, Norway, Switzerland, Iceland or Liechtenstein.

Your rights in these countries might have changed now that the UK has left the EU.

You could have trouble sorting out problems or taking legal action if something goes wrong.

Staying safe when you’re shopping online

Before you buy, check the company’s rules about delivery, returns and exchanges.

If you’re not sure about the company you’re buying from, for example if something seems like it’s too cheap, check if it might be a scam.

It’s best to use a credit card to pay. If something goes wrong, you can claim money back from your card provider for purchases between £100 and £30,000. It won’t matter where the company is based if you pay on your credit card.

If you’re having problems with a purchase

If you’re having problems with something bought from a company based in the EU, Norway, Switzerland, Iceland or Liechtenstein, you might still be able to get help.

For anything bought using PayPal or a credit card, check our advice on getting your money back.

Many sites, including Amazon, Etsy and eBay, have their own complaints procedure or dispute resolution service. You should use this to tell the seller about the problem.

If you’ve done this and aren’t getting anywhere, check our advice on how to solve an ongoing consumer problem with a business seller.

You might also be able to get free advice and help from the UK European Consumer Centre (ECC).

Did this advice help?
Why wasn't this advice helpful?

Please tell us more about why our advice didn't help.

Did this advice help?

Thank you, your feedback has been submitted.