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Complaining about post

These pages outline the process you should follow when complaining about a postal operator or post office and what you can do if you’re not happy with the response.

How to complain to your postal provider

Complaining to Royal Mail or other postal operators if you are unhappy with any of the services or products provided.

Using the Postal Redress Service

What the Postal Redress Service (POSTRS) is, when you can refer a postal service complaint to it, and what happens after you apply to POSTRS.

How to complain about the service you received at a post office

How you can complain if you’re not happy with the service you received at a post office.

You’ve been charged more than the face value for stamps

The rules on what traders can charge for stamps and what you should do if you’ve been charged too much.