This advice applies to Wales. Change country
How to complain about the service you received at a post office
Post offices offer a range of services. These include postal products and services, as well as other services such as currency exchange, financial products and passport checks.
This page explains how you can complain if you’re not happy with the service you received at a post office.
What is your complaint about?
It's always best to try and sort the problem out informally first. However, if you can't, you can complain to Post Office Ltd Customer Care about problems such as:
- staff giving you misleading or incorrect advice about your post
- non-postal services, such as the Parcelforce courier service, financial products or the passport ‘check and send’ service
- how a member of post office staff behaved.
If your complaint is about a Royal Mail product or service, complain to Royal Mail.
If your complaint is about Parcelforce Worldwide issues, complain to the Parcelforce complaints line on 0844 800 4466 or textphone 08000 855 854.
How to complain to Post Office customer care
If your complaint is about the service you received at a post office you should inform PO customer services.
Post Office Customer Care
PO Box 740
Tel: 0345 611 2970, (8.15am-6pm, Mon-Fri; 8.30am-2pm, Sat, Closed Sun and bank holidays)
Textphone: 0345 722 3355
For Welsh: 0330 1230389
You can also use the online complaint form at www.postoffice.co.uk.
Other useful information
- More information about the products and services offered by the post office at www.postoffice.co.uk.