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Your mail is being delivered to the wrong address

This advice applies to Wales

You may find out your mail is going to another address. This might come to light if a neighbour ®brings your mail round to you or if some expected mail doesn’t arrive.

This page explains what you can do if you find out your mail is being delivered to the wrong address. It also outlines steps you can take to avoid your mail being delivered to the wrong address.

Why is your mail going to the wrong address?

If your mail is going to the wrong address, it might be because of problems that you can put right.

Is your home easy to identify?

If your house does not have a clearly visible number or name, it might be difficult for a postman to find it. Check that your door or letter box is clearly numbered or displays the name of your property.

Do people have your correct address?

If your mail regularly goes to the wrong address, you should check that the people or organisations that might regularly send letters to you have your correct address. This may include friends and family, your bank and your mobile phone company.

If you’re sending mail you should always put a ‘return to sender’ address on the back of anything you send. This means that if there are any problems with the delivery, it can be sent back to you.

Reporting the problem

If you find that some of your mail is going to the wrong address, you should report the problem to the Royal Mail. They should work with your local delivery office to identify and sort out the problem. If necessary they might send out a special card telling the postman to pay particular attention to your problem.

If reporting the problem doesn’t sort things out

If you have reported the problem but your post is still going to the wrong address, you can make a complaint using the Royal Mail’s complaints procedure.

Next steps

More information about

Other useful information

  • Report a problem to the Royal Mail on 03457 740 740 (Textfone 03456 000 606) or at www.royalmail.com.
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