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How does the UK postal system work?

These pages explain who is responsible for the UK postal service and how the Universal Service works.

You can also find out about your rights when you use postal services, whether with Royal Mail or another operator.

How does the UK postal system work?

Your rights when you use postal services in the UK, what happens when you post a letter and who is responsible for the UK postal service.

The universal postal service explained

What the Royal Mail's universal postal service is, and what it means for collection and delivery of mail.

Complaining about delivery from a courier

The rules other (not Royal Mail) postal operators have to follow and what you should do if you have a problem with a postal operator that is not Royal Mail.

The role of the post office

The role the post office network plays in the UK postal system, how it relates to Royal Mail and the products and services it offers.