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This advice applies to Wales. Change country

Welsh language helplines

Many organisations have a telephone helpline you can use if you want to talk to someone in Welsh.

Banks

  • Barclays - 0333 202 7450
  • HSBC - 08457 030 304
  • NatWest - 01248 671222
  • Lloyds TSB
    • personal customers - 08450728003
    • business customers - 0845072800

Postal services

  • Post Office -
    • general - 08457 468 469 / 08457 740740
    • textphone - 08456 030 800
  • Parcelforce - 0844 800 5550

Utilities

  • British Gas - 0800 072 8630
  • TV licensing - 0300 790 6042
  • BT
    • customer services - 0800 800 288
    • directory enquiries - 118 404
  • Welsh Water - 0800 052 6058
  • Scottish Power / Manweb
    • Meter Reading Service - 0845 272 1212 / 0800 027 1138

Transport

  • Trains - 0845 6040 500
  • Traveline Cymru - 0871 200 22 33
  • DVLA - 0300 790 6801
  • Driving test - 0300 200 1133

The Public Sector

  • Welsh Government
    • bilingual helpline -08450103300
    • Welsh helpline - 02920 823840
    • calling from abroad - (+44)1443845500
  • Food Standards Agency - 029 2067 8999
  • Visit Wales - 08708 300 306
  • Ofcom - 0207 9813042
  • Sport Wales - 08450 450904
  • Electoral Commission - 029 2034 6800
  • Land Registry - 0844 892 1122
  • VAT - 08450 100 300
  • HMRC - 0300 200 1900
  • Companies House - 0303 1234 500
  • National Library of Wales - 01970 632 800
  • Passport Office - 0300 222 0000
  • Office of National Statistics - 0845 601 3034
  • Pension Service - 0845 6060 275
  • Jobcentre Plus - 0800 0121 888
  • North Wales Police - 0845 607 1001
  • Department of Work and Pensions - 0845 601 4441
    for JSA and ESA - 0345 600 3018
  • Mid & West Wales Fire Service - 0800 389 9297
  • Natural Resources Wales - 0300 065 3000

Parents/children

  • NHS Direct Wales - 0845 46 47 48
  • NSPCC Cymru - 0808 800 5000
  • Child Support Agency - 08457 138 091
  • Women's Aid - 0808 8010 800
  • Legal Srrvices Commisssion - 0845 345 4 345
  • Disclosure and Barring Service - 0870 9090 223

TV

  • BBC
    • BBC - 03703 500 700
    • Radio Cymru – 02920 322 657
    • Broadcasting House - 02920 322 000
  • S4C
    • viewers' hotline - 0870 600 4141
    • general: Cardiff - 029 2074 7444
    • general: Caernarfon - 01286 674622
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