Unpaid Carers Support Southampton Service Manager

Position: Unpaid Carers Support Southampton Service Manager

Location: Southampton

Closing date: 17 May 2024

Job title:
Unpaid Carers Support Southampton Service Manager

Location:
Southampton

Salary:
28,000 to 30,000 FTE depending on experience

Salary pro rata:
Yes

London allowance:
No

Hours per week:
30

Type of contract:
Permanent

Closing date for applications:
17/05/2024

Closing time:
09:00

Interview date:
20/05/2024

Link to job pack for application:
https://citizensadvicesouthampton.org.uk/vacancies/

Unpaid Carers Support Southampton (UCSS) is a small specialist team, working within Citizens Advice Southampton. There are an estimated 18,000 unpaid carers in Southampton: people who care for another adult due to illness or disability. The UCSS team is a team with a shared interest in making a difference to the lives of unpaid carers throughout Southampton city. The post holder will lead and manage this team, ensuring that the service develops and thrives to meet the needs of our city’s unpaid carers, and ensure the effective delivery and ongoing development of the Unpaid Carers Support service.

Key responsibilities

• Plan and oversee all elements of the service

• Manage a small staff team

• Ensure the service meets carers’ needs, KPIs and budget, and regularly report to commissioners

• Devise, implement and oversee appropriate working systems, including optimal use and development of the Client Management System

• Plan and develop the service in partnership with stakeholders

• Ensure the service reaches and engages with a diversity of carers

• Work closely with Adult Social Care and other delivery partners

You will have a commitment to supporting Southampton’s unpaid carers, and experience of successfully leading a team. You will be able to work with other stakeholders, and ensure the service meets the needs of the community it serves. Also that the systems and key performance indicators necessary to make this happen are in place.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.