Citizens Advice can help EDF customers manage fuel bills this winter
26 October 2012
Citizens Advice Chief Executive Gillian Guy said:
"With two out of five people worried they won't be able to pay their next energy bills, the price hike from EDF will be a real concern for its customers, especially as we head into winter. This week, through Big Energy Saving Week, we've been encouraging people to check, switch and insulate in order to pay less to have a warm home and the lights on this winter. But we want to reassure people that this help is on hand throughout the whole year. Anyone struggling with their energy bills or wanting to get a better deal can go to their local CAB for help or visit adviceguide.org.uk."
Notes to editors
- The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more information in England and Wales see www.citizensadvice.org.uk
- The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality. For online advice and information see www.adviceguide.org.uk
- Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.9 million problems from April 2011 to March 2012. For full 2011/2012 service statistics see our quarterly publication Advice trends
- Out of 22 national charities, the Citizens Advice service is ranked by the general public as being the most helpful, approachable, professional, informative, effective / cost effective, reputable and accountable (nfpSynergy’s Brand Attributes survey, May 2010).
- Most Citizens Advice service staff are trained volunteers, working at around 3,500 service outlets across England and Wales.