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Citizens Advice can help EDF customers manage fuel bills this winter

26 October 2012

Citizens Advice Chief Executive Gillian Guy said:

"With two out of five people worried they won't be able to pay their next energy bills, the price hike from EDF will be a real concern for its customers, especially as we head into winter. This week, through Big Energy Saving Week, we've been encouraging people to check, switch and insulate in order to pay less to have a warm home and the lights on this winter. But we want to reassure people that this help is on hand throughout the whole year. Anyone struggling with their energy bills or wanting to get a better deal can go to their local CAB for help or visit adviceguide.org.uk."

Citizens Advice

Notes to editors:

  1. This year the Citizens Advice service celebrates its 75th anniversary. We’ve planned a year of activity running from January to December 2014. Contact the press office on 03000 231 080, or via email at press.office@citizensadvice.org.uk, to find out more.
  2. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  3. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  4. To find your local bureau in England and Wales, visit www.citizensadvice.org.uk. You can also get advice online at www.adviceguide.org.uk
  5. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  6. Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.6 million problems from April 2012 to March 2013. For full 2012/2013 service statistics see our quarterly publication Advice trends
  7. Citizens Advice service staff are supported by more than 22,000 trained volunteers, working at over 3,000 service outlets across England and Wales.