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Switching your small business to a new energy supplier
Switching your small business to a new energy supplier This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you work from
Getting a smart meter installed
functionality switched off. This means it’ll work in the same way as your current meter, and won’t send any information to your supplier. Contact your supplier to check if they can do this. If your
Fixing problems with your smart meter’s in-home display
and you switched supplier your supplier has gone bust You can check if your meter is working in smart mode. If your meter isn’t working in smart mode, you’ll need to send regular meter readings yourself
How to read your smart gas meter
meter in some situations, for example if: you’ve just switched supplier - you normally need to send the first meter reading yourself you switch supplier and they say they can’t connect to your meter
Your energy supplier has gone bust
. Wait until your new supplier contacts you - they’ll help you set up a new account. Important Switching to a different supplier Don’t switch tariff or supplier until your account is moved to the new
Problems with your energy supply
If you didn’t agree to switch energy supplier Get compensation if you have a power cut If your home is on a heat network Your energy supplier has gone bust Check who's taken over your energy supply Prepare for a power cut
Letter to complain to an energy supplier
template letters you can use if your complaint is about: a bill for usage from over 12 months ago paying back money you owe switching supplier if you have a prepayment meter being mis-sold energy Check
Consumer template letters
to complain about energy mis-selling Letter to complain about your energy supply being switched without your agreement Letter for repaying debt to your energy supplier Letter to switch energy supplier if you have a prepayment meter
Choosing your energy tariff
different types of prepayment tariffs, for example: standard variable prepayment tariff fixed prepayment tariff ‘green’ prepayment tariff If you don’t have a smart meter and want to switch suppliers, your
Move your gas or electricity meter
. This means if you want another supplier to do it you have to switch your supply to them first. This will change your prices for gas and electricity, so check that it’s worth it overall before you switch