Letter to complain to an energy supplier

This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales

If you're having issues with your energy supplier, you can put your complaint in writing using this example template letter.

For full information about problems with energy suppliers, see how to complain to your energy supplier

This is an example letter and may not suit your specific situation.

If you need more detailed advice and guidance, contact the Citizens Advice Consumer Helpline.

Sam Hoolin

8 Park Avenue


01632 960001

British Power

24 Station Road
GT16 3LP

Type of supply: Dual fuel

Account number: A632145

Reference number: JH556612

30 November 2023

To whom it may concern,

Re: Complaint against British Power

I have still not received my first bill at this address, despite contacting you several times to ask for one. I moved into my new home on 10 July. I requested a bill on 3 August, 10 September and 7 October.

Please send me a bill as soon as possible.

I first complained on 22 October 2022. I understand you have 8 weeks to resolve my complaint before I can go to the energy ombudsman. If we haven't agreed a resolution about my complaint before the 8 weeks have lapsed, I understand you'll issue me with a deadlock or 8 week letter which means I can then take my complaint to the energy ombudsman.

I have calculated that the 8 weeks will have lapsed on 17 December 2022.

I first contacted you about this by email.

Please respond to my concerns, including any other information you feel would help resolve this complaint.

Please reply in writing within 10 working days. If you fail to respond in this time, I will consider taking the matter further.

Thank you.

Yours faithfully,

Sam Hoolin

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