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When you buy goods or services the law gives you consumer rights. These protect you from being treated unfairly by a trader. Use these pages to find out what your rights are and how to take action.

If you'd like to speak to an adviser, the Citizens Advice consumer helpline is 03454 04 05 06.

Consumer search

Search for articles in our consumer section.

Your energy supply

Get advice if you're having problems with your gas or electricity supply.

Consumer fact sheets

Fact sheets covering consumer goods and services.

Current consumer campaigns

As the publicly-funded voice of consumers, Citizens Advice run campaigns around the issues that concern consumers the most, whether it is over electricity prices, second-hand cars or scams.

Read more about our consumer campaigns

From the blogs...consumer

In our blogs we tell the stories of our clients, show the trends our advisers see, and say how government and business can change to improve everyone's lives.

Latest posts from our consumer blogs