Consumer education resources

We produce consumer education resources on a range of consumer issues. The materials are free to download. The activities are designed for advisers, educators and group leaders to use to raise awareness of consumer rights and responsibilities and for learners to develop the skills and confidence to deal with consumer issues.

The resources are provided free of charge but are subject to copyright, either Citizens Advice or third party as indicated on individual resources.

Consumer education activity packs

Our consumer education activity packs are designed for trainers to raise awareness of consumer rights and responsibilities. Trainers can use them to help learners develop the skills, confidence and knowledge to deal with consumer issues.

Buying a car - basic activity pack

Contracts - basic activity pack

Contracts - advanced activity pack

Dealing with car traders -advanced activity pack

Reducing the risk of doorstep crime - activity pack

Online marketplaces - activity pack

Switched on to electrical safety - activity pack

Online subscriptions - activity pack

Pass the parcel - online activity

Pass the parcel - guidance document

Consumer education factsheets

Our consumer topic factsheets are grouped by theme. They can be used independently by clients but can also be used by trainers as part of a learning session or during advice delivery.

Consumer education best practice guides

Best practice guides have been produced and shared by local Citizens Advice offices to provide guidance on different ways to engage with consumers, work in partnership or run a consumer campaign locally.

Building partnerships

Developing a targeted campaign - secondary ticketing

Phone scams

Consumer education leaflets

Our consumer education leaflets have been developed to help raise awareness of issues in the consumer landscape. They can be used in support of group sessions, the advice process and outreach work.

Lootboxes - in app purchases

Green homes - checking for misleading claims, scams and rogue traders

Smart meters

Misleading online practices - English

Misleading online practices - Welsh

If you have an enquiry about our consumer education resources

For enquiries, including resources in alternative formats, please email