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About Citizens Advice

We give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem.

Our network of charities offers confidential advice online, over the phone, and in person, for free.

Find out more about who we are and what we do below.

Introduction to the Citizens Advice service

About the Citizens Advice service.

Contact us

How you can contact Citizens Advice.

Future of advice: our strategic framework 2019-22

Our strategic framework 2019-2022 sets out how we'll deliver an even better service for the millions of people who come to us each year.

Policy research

Our policy research combines insights into the problems that people experience with analysis of wider social and economic trends, and set out new ideas to improve policy and delivery for all.

Our administrative offices

National Citizens Advice administrative offices. Advice is not available from these locations.

Give feedback or complain

Comment about Adviceline or make a formal complaint about our services.