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About Citizens Advice

We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives.

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Policy research

Our policy research combines insights into the problems that people experience with analysis of wider social and economic trends, and set out new ideas to improve policy and delivery for all.


We use our clients' experience and stories to campaign for positive change. Find out more about our campaigns, how you can get involved and our recent campaign successes.