Problems with your energy bill
Struggling to pay your bills
- What to do if you’re struggling to pay your energy bills
- You can't afford to top up your prepayment meter
- Stop your energy supplier installing a prepayment meter
- Grants and benefits to help you pay your energy bills
- Getting extra support from your energy supplier
- Make sure your home is energy efficient
Get a better energy deal
Make a complaint
Problems with your energy supply
- If you’ve been told your energy supply will be disconnected
- What your landlord can charge you for energy
- Problems getting to or topping up your prepayment meter
- If you didn’t agree to switch energy supplier
- Get compensation if you have a power cut
- Your energy supplier has gone out of business
- If your home is on a heat network
Your energy meter
- Check if your energy meter is faulty
- How to read your energy meter
- Move your gas or electricity meter
- Decide if prepayment is right for you
- Moving from prepayment to a credit meter
- Getting an old-style prepayment meter installed
- Getting a smart meter installed
- If you have a dynamically teleswitched energy meter