Your small business can't afford its energy bills
If you've been told you'll be disconnected call the consumer helpline. They can help you resolve the problem with your supplier.
Coronavirus - if you can’t pay your business’s energy bills
Contact your supplier as soon as possible if you’re struggling to pay your business’s energy bills because of coronavirus. They might be able to pause or reduce your repayments, or stop you from getting disconnected.
You’ll find your supplier’s contact details on their website or on your bill.
If you call your energy supplier, you might have to wait longer than normal to speak to someone. If you can, try contacting them online through their website, through social media, or by email.
Your business might also be able to get financial help:
- check if you can cover your employees’ wages through the Coronavirus Job Retention Scheme on GOV.UK
- apply for a loan through the Coronavirus Business Interruption Loan Scheme on GOV.UK
- if you’re self-employed, find out how you can get money to protect your profits
You can check all the financial support available to businesses during coronavirus on GOV.UK.
If you need more advice, you can:
- contact the Citizens Advice consumer helpline - they can give you advice about your business’s energy contract and help you understand your rights
- contact Business Debtline - they can give you free debt advice if you have a small business or you’re self employed
There are steps you can take if you're finding it hard to pay your small business's energy bills.
What you should do depends on if:
- you're already in debt to your supplier
- you've been sent a bill you can't afford
- you're regularly struggling to pay your bills
If you're in debt to your energy supplier
It's important to act quickly - your energy supply could be disconnected within 30 days if you don't make arrangements to deal with the debt.
If you're disconnected, you'll normally have a disconnection fee added to the money you owe. You'll need to pay another fee if you're reconnected.
Call the consumer helpline - they can help you resolve the problem with your supplier.
You'll need to give information about how much money you owe - it's worth gathering any bills or letters from your energy supplier before you call.
If you've had a bill you can't afford
If you think the bill is wrong you should challenge it - call your supplier and ask how it's been calculated.
If the bill is right but you can't pay it, ask if you can arrange a payment plan. Work out a budget before you call so you know you can afford the payments.
Contact the consumer helpline if your energy company won't let you arrange a repayment plan.
Check you haven't been overcharged
If you're a 'microbusiness' you can only be billed for energy you've used in the last 12 months.
Your company will normally count as a microbusiness if it either:
- has fewer than 10 employees or turns over less than £1.8 million a year
- uses no more than 100,000 kWh of electricity
- uses no more than 293,000 kWh of gas per year
Check your bill or ask your supplier if you're not sure how much energy you use per year.
If you think you've been overcharged, call your energy supplier and complain.
Explain that because you're a microbusiness you can't be billed for energy used more than 12 months ago.
If you're struggling to pay your bills
If you often find it hard to pay your energy bills there are things you can do to try to reduce them.
Check if you can switch to a different energy supplier - you'll normally pay less for your energy if you switch.
Make sure you're being billed accurately
If your supplier is estimating your bills you might be paying more than you need to each month.
Take regular meter readings and send them to your supplier. Set up a monthly reminder on your phone or calendar so you don't forget.
It's worth asking if your supplier can take other steps to keep your bills accurate - for example, by giving you a smart meter.
Make your business energy efficient
There are ways to reduce how much electricity and gas you use - for example, you can:
- switch off computers and other equipment overnight if they aren't being used
- use energy efficient light bulbs
- make sure your premises are insulated against drafts
- only use as much hot water as you need and fix any leaking hot taps
If you need more help
If you need more advice about dealing with your energy bills, contact the consumer helpline. They can give you unbiased advice about small business energy contracts and your rights.