Get help with scams
You can contact the Citizens Advice consumer helpline if you:
think you might have found a scam
need advice about scams
want to report a scam
We'll let you know what to do next, and give you support on the issues you might be facing.
Before you report a scam to us, you should first check our advice on reporting a scam.
Call our helpline
You can contact an adviser by calling the consumer helpline.
Telephone: 0808 223 1133
Monday to Friday, 8am to 6pm - except on public holidays.
Calls are free from mobiles and landlines.
Chat with us online
Chat’s usually available between 9am to 5pm, Monday to Friday - it's not available on public holidays.
You can start a chat by clicking the ‘Talk to an adviser’ button - it will appear in the bottom right corner of your screen when an adviser is available.
If there isn’t a button, this means our advisers are chatting to other people and aren’t available right now.
Some 'ad blocker' software stops chat working. If you use an ad blocker, make sure you add citizensadvice.org.uk as a trusted site.
To connect you to the right adviser, we’ll ask you for a few details, including your postcode.
Our staff have the right to do their jobs without being treated badly - find out how we deal with unacceptable behaviour.
Use our form
You can report a scam using our form. You can say on the form if you would like us to email or call you back.