Citizens Advice responds to Ofcom imposing a fine on Royal Mail for failing to meet delivery targets
“For far too long, post delays and a substandard service has become business as usual for Royal Mail with consumers left facing the consequences. Today’s fine from Ofcom has shown that enough is enough.
“By failing to hit delivery targets for five consecutive quarters, Royal Mail has failed to deliver for consumers. Letter delays leave millions of people missing important post like medical appointment letters, legal documents and benefit decisions. This comes despite Royal Mail routinely increasing their prices over the last 18 months, meaning consumers are getting less despite paying more.
“We hope Ofcom’s announcement pushes Royal Mail to finally up its game.”
The fine from Ofcom imposed on Royal Mail equates to 0.05% of the Royal Mail Group revenue for the year ending 2023.
Notes to editors
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