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Energy queries double as hikes announced

21 Hydref 2013

Citizens Advice has seen the number of energy queries to its consumer service double following the recent price rise announcements.  npower is the latest supplier to announce a price increase this winter.

Citizens Advice Chief Executive Gillian Guy said:

“Yet again profits are being put before customers as npower also puts its prices up this winter.  Hikes in energy bills are having to be absorbed into stretched household budgets as people try to get by on frozen or lower incomes.  For some people it will just not be possible to cover the increases without making severe cuts to heating or eating.

“Bigger firms would do well to take a leaf out of smaller suppliers’ books by suspending rises until after winter or sharing the impact of rising wholesale costs.”

Anyone struggling with their energy bills problems can get help and advice from

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit You can also get advice online at
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.