Housing and Debt Telephone Caseworker

We are looking for full-time Housing and Debt Telephone Caseworkers to join our Specialist Telephone Advice Service (Legal Aid).

You will be responsible for assisting in the delivery of the Legal Aid Telephone Advice Service, offering telephone advice to clients in relation to housing and debt matters. This role is office based at Derby in a department which is a target driven, performance-based project

We are looking for someone who:

Has excellent communication skills

Can manage own time effectively with a keen eye for detail

Can complete tasks to the highest quality

Can monitor and maintain own standards ensuring work is accurate

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:

Ensure that cases are opened and actioned in a swift time and manner according to the relevant KPI as advised by your line manager

Maintain cases to a high standard on the case management system

Meet deadlines and performance-based targets set by your line manager

Assist the Legal Services Manager and other team members as required

For full details and to apply, visit our website: https://www.citizensadvicemidmercia.org.uk/vacancies/