Debt Adviser/Caseworker

Are you looking for a role where you can have a positive impact and genuinely change lives? Every day at Citizens Advice Swindon, people come to us facing severe financial hardship and debt. As a Debt Adviser / Caseworker, you will work directly with individuals and families in Swindon to help them understand their options, find the right solution, and regain control of their finances.

Whether you are an experienced Debt Caseworker or a social welfare adviser (welfare rights, housing, energy) looking to specialise, we want to hear from you.

What You’ll Be Doing:

* Specialist Advice:Deliver advice across all debt issues, guiding clients through options like Breathing Space, DROs, Bankruptcy, and repayment plans.

* Income Maximisation: Identify unclaimed entitlements, utility grants, and hardship funds.

* Advocacy: Challenge unlawful creditor behaviour and negotiate affordable repayments.

* Act as a DRO Intermediary (training provided).

* Quality & Policy: Maintain precise records under FCA/AQS standards and highlight systemic issues for campaign work.

What We’re Looking For:

* Experience in FCA-regulated debt advice or broader social welfare advice.

* Strong communication, empathy, and negotiation skills.

* Ability to manage a varied caseload and support clients in distress.

What We Offer:

* Salary: £28,500 – £32,000 (Trainee: £26,000).

* Hours: 37 hours/week (flexible hybrid working available once established).

* Leave: 36 days (25 annual + bank holidays + 3 Christmas days).

* Benefits: 5% pension, funded IMA membership, ongoing training, EAP, and a Blue Light Card.