Money Advice Caseworker

Citizens Advice Mid Mercia is looking for a part-time Money Advice Caseworker to join our Money Advice Service to provide high-quality casework and financial capability support to clients experiencing financial difficulties.

The role involves advising clients on budgeting, income maximisation, benefit entitlement, and managing household bills. The role may require a flexible approach to working, including attendance at office locations and occasional work in the community, depending on service needs and commissioner requirements.

We are looking for someone who:

• Has excellent communication skills

• Can manage own time effectively with a keen eye for detail

• Can monitor and maintain own standards ensuring work is accurate

• Is experienced in working with a diverse range of people and providing a welcoming environment for clients

• Has an understanding of the issues affecting society and their implications for clients and service provision

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:

• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities

• To interpret information and present options to clients

• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate

• To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

What we offer in return:

• 28 days entitlement plus bank holidays pro-rata

• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)

• Opportunities for further training and continuous professional development

• Internal progression opportunities

• Supportive environment

• Remote/flexible working opportunities, subject to management approval

• Paid DBS application, where applicable

• 5% pension contributions

• 3 month’s full contractual pay for maternity, upon meeting qualifying criteria

We reserve the right to withdraw or close this vacancy at any time, without prior notice, before the advertised closing date. Please apply as soon as possible to avoid disappointment.