Telephone and Digital Debt Adviser

Citizens Advice

Citizens Advice Lincoln & Lindsey offers free confidential, impartial advice. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We help with everything from money issues to problems at work, housing to consumer rights.

Role Responsibilities

We are looking for a well organised trainee or fully competent Debt Caseworker to join our new national call centre. The successful candidate will undertake relevant training to provide an in-depth casework service to clients, working on telephone and digital services. This will include full support and development offered.

The successful candidate will need a good working knowledge of money and debt advice, or transferable skills to meet the Financial Conduct Authority , Money Advice and Pensions Service and other standards and achieve high quality outcomes. Must have the ability to prioritise cases, manage a full caseload efficiently as well as the ability to work as part of a team. Ideally, a background working with clients in a financial setting would be an advantage. However, if you feel you have the potential and transferable skills please apply. the Successful candidate will have the opportunity to work a hybrid model, including up to two days of remote work per week, after successfully completing their initial six-month probationary period.