LiFT Project Adviser

As a LiFT Adviser, you will work closely with the Financial Inclusion Officers at West Suffolk Council to support residents who may be missing out on vital financial support. Using the Low Income Family Tracker, you’ll help identify people who could benefit from claims such as Attendance Allowance, Personal Independence Payment, Pension Credit or Universal Credit.

Based primarily in our Bury St Edmunds office—with occasional work in our other offices or community locations—you will be part of a supportive, mission driven team. You will report to the Chief Operating Officer.

Purpose

You will guide clients through benefit applications, helping them access the support they are entitled to. You will also refer them to internal specialists or external organisations to ensure they receive comprehensive and holistic help.

This is a role where your work directly improves people’s lives—often when they need it most.