Community Advice Worker (Debt)

Community Advice Worker (Debt)

Role details:

Position: Community Advice Worker (with a focus on debt)

Location: Haringey, Greater London

Salary: £33,587 + £2,173 London Weighting (FTE Equivalent)

London allowance: Yes

Hours per week: 28.8 or 36 Hours (PT or FT)

Type of contract: Permanent

Closing date for applications: 5pm on the 3rd July 2025

Interviews: W/C 7th July 2025

Hybrid working considered

Citizens Advice Haringey is a dynamic and developing place to work, with a friendly and supportive team.

We are looking to take on an advisor who will focus on debt advice to join our team consisting of specialist caseworkers and generalist advisers. You will be expected to carry out generalist advice within the remit of the role.

You will be providing advice to clients, supporting them through the debt advice process; including dealing with emergencies, income maximisation, budgeting advice, and ultimately helping with a debt strategy. You will need to have a good grasp of housing, employment and other key areas that clients present with.

You will need to:

• Negotiate with third parties in writing and on the telephone.

• Act for clients where necessary by calculating, negotiating, drafting or writing letters and telephoning.

• Be numerate and able to analyse data and draw conclusions.

• Be willing to attend outreach locations.

• Have good communication skills, with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence.

• Use IT to maintain case records for continuity of casework.

Training will be available to support continuous learning. We are willing to consider advisers with generalist experience who wish to develop their debt knowledge and skills.

Every local Citizens Advice is a registered charity. You should not send an application form to National Citizens Advice.