Welfare Rights & Debt Caseworker

Hours: 30 hours per week

Contract: Fixed Term until March 2026

Location: Based in Staffordshire South West working across various locations as required located within Stafford Borough, Cannock Chase and South

Staffordshire Districts. A blend of office, outreach and home working.

The Role

The ideal candidate will provide face to face advice and support to local people, including those living in the community who could be considered ‘vulnerable adults’.

The caseworker will assist clients with complex welfare, debt and housing enquiries, covering issues across each subject. This requires a good foundation knowledge of each advice area, so competence in these subjects is essential.

Applicants need to be –

• Computer-literate, although training on our case recording systems will be given.

• Confident in working to performance targets.

• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.

• Prepared to work independently and from a variety of community based locations.

• Have access to a vehicle and be willing to travel.

What’s in it for you?

Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.

We truly value our colleagues - and we show that in what we offer. These range from hybrid working arrangements upon successful completion of probation and generous leave entitlement including bank holidays, and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

What are we looking for?

We want to work with people who are passionate about giving an effective service to those most in need.

You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.

How to apply

For further details and to download a job pack, please see www.citizensadvicessw.org.uk/work-with-us/

Send your CV to recruitment@citizensadvicessw.org.uk

Closing date: 12 noon 30 June 2025

Interviews: Week commencing 7 July 2025

All interviews will be held face to face

If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.