Volunteer Co-ordinator

About the Role

At Citizens Advice Oxfordshire, our 250+ volunteers are the heart of our service. Our volunteers perform front line, high-impact advice work, often acting as the very first point of contact for clients with complex issues, and are provided with support and training to allow them to carry out this demanding work.

We are seeking a proactive and outgoing Volunteer Coordinator to develop and deliver a county-wide strategy and processes for volunteer recruitment, and support onboarding of compassionate, dedicated new volunteers into our learning and development programme. This is a pivotal new role designed to harmonise our approach to volunteer recruitment across our six offices. We currently have six advice centres across the County, and so travel between offices will be required. You will work in partnership with the Learning and Development Team and local Advice Service Managers to ensure that wherever a prospective volunteer wants to be based, they experience a consistently high-quality journey into our organisation. This position will be line managed by the Director of Operations and can be based either from one of our Oxfordshire offices or from home.

Key Responsibilities

You will be the link between our local offices and the potential volunteers within the communities we serve, working closely with our Advice Service Managers to forecast their local need for new volunteers and maintain a steady pipeline of new talent. You will develop inclusive recruitment strategies that attract volunteers from diverse backgrounds. You will advertise and promote volunteering at Citizens Advice Oxfordshire through multiple channels including attendance at recruitment events. You will be a central point for potential and new volunteers across our offices for queries about and assistance with joining our organisation. You will work with the Learning and Development team to onboard successful new recruits, ensuring proper due diligence checks and documentation is completed for every new volunteer.

For the full job pack and details of how to apply please visit www.caox.org.uk/jobs