Administration Assistant

Working as part of the Operations Team you will provide administration assistance to ensure the effective functioning of the Service and also assist with data entry responsibilities. You will also be expected to undertake reception duties when required, helping to welcome clients into our offices.

The role is varied and covers many different aspects of maintaining the organisation and facilities including trouble shooting and being reactive to colleague’s immediate needs.

If you are friendly, well organised and have an eye for detail then this role may interest you. You will need similar experience in a customer facing or administration assistant role in either paid or voluntary and a commitment to work within the aims, principles and policies of the Citizens Advice Service

The successful applicant will have:

• Experience in providing customer services and administration assistance

• Excellent verbal communication skills including telephone skills.

• Good numeracy and literacy skills

• Excellent attention to detail

• Good IT skills, including MS word, email and the internet.

• An understanding of and commitment to the Aims and Principles of the Citizens Advice service including the service’s Equal Opportunities policies.

The post holder will be required to work across all our offices in the borough according to operational needs.