Debt & Money Advice Caseworker

Citizens Advice Cornwall are looking for a new Caseworker to join our Debt Advice team. As part of this team, you will provide specialist advice and casework to a range of clients across our debt projects. This role will include engaging with clients who are potentially vulnerable and sometimes working alongside externally provided Support Workers.

If you are new to debt advice, or have limited experience in this area, then we will consider a ‘Trainee’ role, for the right candidate.

You will be a highly motivated strong team player with excellent interpersonal and organisational skills and used to working in a busy environment. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiations and reporting. You will have experience of giving debt advice across multi-channels including face to face, telephone and email.