Generalist Adviser

Working at Citizens Advice Plymouth gives you a chance every day to change someone’s future and make a positive impact. Often our advisers are the first people that someone has opened up to about situation and your ability to listen empathetically, analyse issues, and provide tailored advice will be key to empowering clients to overcome their challenges. Citizens Advice Plymouth is one of the bigger Citizens Advice local offices with around 200 staff, 40 volunteers and over 20 different projects.

Our generalist advisers work across our Local Services projects, supporting clients with benefits, housing, employment, family, consumer, immigration, income maximisation, or debt. All roles require face-to-face communication with clients, with some telephone and email work.

You will advise clients mostly through pre-booked appointments, some of which will take place in outreach locations in the Plymouth area. The role is primarily office-based work with some outreach work completed at locations in the Plymouth area. This is not a hybrid working role.

There is no ‘average’ appointment or call – advice is tailored, and each client is treated equitably. Each project has its own targets to meet around number of clients supported, to make sure we are helping as many people as possible. You will have individual targets and will enjoy working in this way.

Debt advice is regulated by the Financial Conduct Authority (FCA), so there are legal and regulatory rules that you will need to follow. As part of this, you’ll receive a lot of feedback on the quality of your work through our quality assurance (QAA) process to make sure our clients are getting the best possible advice.

You will be passionate about social justice and equity for all people, supporting the work of our Research and Campaigns team by completing evidence forms to raise issues faced by our clients.

It can be a challenging role, but you will be fully trained and supported, working as a part of a friendly, approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.

The start date for this role is: Tuesday 19th May 2026

For further information please refer to our website.