Adviceline Adviser

Are you passionate about helping people and making a real difference in your local community? Perhaps you’re looking for a first step into a career in law, advice or public services?

About Us

Citizens Advice in North & West Kent is an independent charity, accredited by Citizens Advice and, since November 2025, the Law Centre Network. Now operating as North & West Kent Citizens Advice and Kent Law Centre, we are the newest and only Law Centre in the Southeast outside London - a major step in our ambition to provide an integrated, accessible advice service for local people; becoming a genuine ‘one stop shop’ for those facing complex challenges.

Through our generalist advice services, we support a population of more than 650,000 people across North and West Kent. Our specialist legal advice covers immigration, housing and homelessness, welfare benefits, debt, family, employment, and fuel poverty and energy. We hold legal aid contracts in housing, debt and welfare benefits, and immigration and asylum, ensuring that vulnerable people across Kent can access high quality, free legal advice.

About the Role

As an Adviceline Adviser, you’ll be part of a friendly team answering telephone and video calls from clients seeking advice. You’ll listen carefully, gather information, and provide clear guidance to help people understand their rights and options.

You’ll play a vital role in ensuring our community receives timely, accessible, and high quality support—whether someone is facing a crisis, navigating a complex issue, or simply needs help to understand their next steps.