Housing Triage Worker

About the role

We’re looking for a Housing Triage Worker to join our Legal Services team and help people get the right support when they need it most. This is a fast-paced, rewarding opportunity for someone who brings empathy, confidence and great organisation to every client interaction.

What you'll do

· Manage initial appointments and triage referrals

· Assess legal aid eligibility and complete paperwork

· Maintain accurate case records

· Support clients with housing and related issues

· Deliver outreach across the region

What we're looking for

· Strong customer-facing experience and excellent communication skills

· The ability to explain complex information in a simple, supportive way

· Great organisation and time management

· A sharp eye for detail and quality

· The confidence to build positive relationships with clients and colleagues

· Housing advice experience is a plus

Hours: 37 per week

Location: Office-based with travel across Gateshead, Sunderland, South Tyneside, Durham and Newcastle

Start Date: 27th July 2026

Why join us?

If you’re ready to use your skills to support people through challenging situations and want to be part of a team that makes a real impact, we’d love to hear from you.