Debt Support Officer (Debt Relief Order)

Position: Debt Support Officer (Debt Relief Order)

Responsible to: DRO Team Lead

Salary: National Living Wage (rising to £25,782 after 6 months)

Hours of work: 37 hours

Place of work: Stockton-on-Tees

About us

At Stockton & District Advice & Information Service (SDAIS), we are committed to empowering our community. We provide free, impartial information, guidance, and support to ensure everyone can exercise their rights, access vital services, and improve their financial wellbeing.

We’re more than just an advice service—we’re a force for change, advocating locally and nationally to improve the systems that impact the most vulnerable.

The Debt Relief Order Hub have helped clients find a financial solution for over £22m of personal indebtedness. This has proved life changing for some of society’s most vulnerable families and individuals.

Your Impact:

As a Debt Support Officer, you'll be the backbone of Debt Relief Order Hub. You’ll play a crucial role in supporting clients and case workers alike, ensuring our service runs smoothly and effectively.

What you will do:

• Providing friendly, professional administrative support to Debt Caseworkers.

• Being a first point of contact for clients via phone, webchat, email, and in-person.

• Managing appointments, reminders, digital signatures, and SMS communications.

• Helping clients gather key financial information and complete budgets using our debt assessment tools.

• Liaising with creditors, utility companies, and local authorities to collect and process information.

• Maintaining accurate records using internal case management systems (e.g., Casebook).

• Assisting with reporting, document submissions, and other key projects.

• Taking part in the Adviser Learning Programme with the opportunity to gain full accreditation in debt advice.

What we are looking for

We want someone who is organised, people-focused, and motivated by making a real impact.

Essential Skills & Attributes:

• Excellent communication and customer service skills.

• Strong IT skills, including Microsoft Outlook 365, Word, and Excel.

• Ability to manage multiple tasks in a fast-paced environment.

• Accuracy and attention to detail in administration.

• Team player with a positive attitude and professional boundaries.

• Willingness to learn and take part in ongoing training and development.

Desirable (but not essential):

• Previous experience supporting debt caseworkers or in a similar environment.

• Experience working with statistical data and/or project administration.

Why join us?

When you join our team, you don’t just get a job—you get a chance to make a meaningful impact every single day.

What we offer:

• A competitive salary of National Living Wage (rising to £25,782 after 6 months)

• A workplace pension scheme

• Generous leave: 28 days plus bank holidays

• Opportunities for career progression and debt advice accreditation

How to apply:

Please request a job pack from gshepherdson@stockton-cab.co.uk

Please note: CVs will not be accepted.

Closing date: Friday 20th June 2025

Interviews: Tuesday 24th June 2025

We’re proud to be an equal opportunities employer. We value diversity, promote equality, and actively challenge discrimination. We warmly welcome applicants from all backgrounds.