Financial Wellbeing Adviser

We are recruiting 3 new Financial Wellbeing Advisers

Energy Mentor x1

Energy & Debt x1

Generalist x1

Are you passionate about helping people navigate financial challenges?

This isn't just a job; it's a chance to transform lives. You'll be on the frontline, proactively tackling financial insecurity and fuel poverty head-on. You’ll empower our clients and champion financial wellbeing across Swindon!

You’ll provide multi-channel advice, including outreach events and home visits focusing on Income Maximisation, debt advice, energy advice and budgeting support.

Key Responsibilities:

- Provide generalist information and advice, with a focus on income maximisation and energy advice.

- Conduct client interviews face-to-face, over the phone, and during home visits.

- Educate individuals and groups on efficient energy usage and budget management.

- Support diverse communities with sensitive listening and questioning skills.

- Research and apply for local solutions like food bank or fuel vouchers.

- Promote the project at external events and deliver group education sessions.

- Monitor advice inquiries to contribute to research and campaigns.

WHO ARE WE LOOKING FOR?

- A natural at unpicking complex issues and supporting people in crisis.

- An expert listener with honed listening skills ready to empower clients

- Exceptional organisational skills and a "can-do" attitude.

- A genuine interest in community engagement

- Tech-savvy and digitally fluent.

- A team player who can commit to Citizens Advice principles

- A commitment to ongoing training, including passing the City and Guilds NEA Level 3 Energy Awareness exam within two months of starting.(we'll help you get there!).

BONUS POINTS FOR (but not essential!):

- A good understanding of fuel poverty and financial challenges.

- City and Guilds/NEA Energy Awareness qualification.

- Experience providing generalist advice on energy, welfare benefits, or debt.

- Certificate in Generalist Advice Work or equivalent

You don’t have to be the finished article, if you have the drive and the right attitude we’ll help you develop your skills