Trussell Trust Financial Inclusion Caseworker

Context of role:

The Trussell Trust Food Bank Project is a partnership between Citizens Advice and the four Oxfordshire Trussell Trust Food Banks in Witney, Banbury, Bicester and Abingdon.

Reporting to the Project Manager, the post holder will be part of a county advice team that aims to deliver advice to people referred by the Trussell Trust Partners in Oxfordshire.

You may be office based locally, or partially home based. For trainees, we will offer office-based training until full competence has been achieved. You will deliver advice through multiple channels including telephone, video and face to face. You may be asked to deliver advice appointments at local food banks in Banbury and Bicester or other office locations.

Role purpose:

The aim of this project is to support clients with the full range of advice problems providing a holistic service, but with a particular emphasis on financial inclusion by undertaking benefits checks with all clients to ensure they are receiving their full entitlement.

A key focus will also be to help clients who have accumulated or are at risk of accumulating debt, through providing regulated debt advice and support. This will involve delivering debt advice to the Financial Conduct Authority standards for regulated debt advice. This includes preparing financial statements, budget sheets and corresponding with creditors as well as the client.

You may also be required to prepare papers and evidence to support benefit appeal tribunals.

For the full job pack and details of how to apply please visit: https://www.caox.org.uk/jobs