Macmillan Welfare Benefits Adviser

This post is funded by Macmillan Cancer Support and is offered hybrid or fully remote. This post will work as part of a team of regional advisers to deliver advice and casework services for people with a cancer diagnosis. This will include disability benefits, generalist advice and income maximisation.

Role purpose:

To provide benefit and generalist advice, casework, and assistance in accessing other financial sources to maximise the income of those with a cancer diagnosis.

Duties and Responsibilities:

Provide a full income maximisation service for people with cancer, including applying for disability benefits and other sources of financial support, such as grants, help with health and travel costs.

Provide holistic advice and benefit specialist casework service to a specialist level for people with cancer.

Assist clients to challenge benefits decisions, including preparation for benefit appeals.

Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available.

Maintain detailed electronic case records and other statistics for the purpose of continuity of casework, information retrieval and statistical monitoring and report preparation.

Refer or signpost clients on to colleagues or other agencies as appropriate for specialist help with issues that fall outside the remit of the service, including housing, debt, and employment.

Interview clients using sensitive listening and questioning skills so that clients feel able to explain their problem(s) and empower them to set their own priorities.

For the full job pack and for details of how to apply please visit: https://www.caox.org.uk/jobs