Generalist Adviser

Our Generalist Adviser is a frontline role that supports people across Buckinghamshire who need help navigating life’s challenges.

You will provide information and advice by telephone, online channels and pre-booked appointments, helping clients understand their options and move forward. You will handle enquiries ranging from quick information requests to more detailed advice needs.

When appropriate, you will book clients into appointments, provide follow-up actions, or refer them to internal specialist advisers or external agencies.

If you can gather key information through effective, sensitive questioning, we will provide full training across our enquiry areas.