Universal Credit Help to Claim Adviser

Our Help to Claim service assists people with claiming Universal Credit (UC), from advising if UC is the right benefit for them up to ensuring they receive their first correct payment.

Help to Claim is delivered by telephone and webchat as part of the national service. The service is available Monday to Friday 8am to 6pm. As a Help to Claim Adviser, you will contribute towards delivery of this service across both channels on a rota basis. We are based in central London and our Help to Claim team will be working a hybrid office-based/ remote model.

The role is open to qualified advisers who have recent experience in delivering advice on Universal Credit. Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.