Receptionist

Be the welcome behind the work we do

About the role

At Citizens Advice Gateshead, every conversation matters. We’re looking for a friendly, confident and organised Receptionist to be the first face and voice people meet when they come to us for help. Based in the Davidson Building, you’ll play a key role in creating a calm, professional and welcoming environment for clients accessing our services. From greeting visitors and handling enquiries to supporting the advice team and keeping things running smoothly, this is a role where your people skills and attention to detail will make a real difference every day. This role will support our weekend opening, so we’re looking for someone who is mainly available to work weekends.

What you’ll bring

• A warm, professional and approachable manner

• Experience in reception, customer service or another front-facing role

• Strong communication and admin skills

• Confidence handling sensitive information with care

• The ability to stay calm, organised and helpful under pressure

• Good IT skills, including Microsoft Office

What we offer

• £25,880 FTE per annum

• Part-time hours

• Mainly weekend working

• A chance to be part of a team making a real difference in the community

If you’re approachable, reliable and passionate about helping people, we’d love to hear from you.