County Advice Session Worker

About the role:

As a County Advice Session Worker, you'll make a real difference to people's lives every day - helping residents across Leicestershire understand their rights, explore their options and find a way forward, whatever their circumstances.

What your day-to-day will look like:

- Delivering generalist advice to residents across Leicestershire by phone, video, email and face to face

- Listening to clients, exploring their options and helping them make informed decisions about their situation

- Taking practical action on clients' behalf - calculating entitlements, writing letters and liaising with organisations

- Keeping accurate, up-to-date records on our case management system

- Spotting opportunities to maximise clients' income through benefits and financial support they may not know about

- Signposting and referring clients to the right internal and external services

About you:

- Strong communication skills across written, verbal and digital channels

- A warm, non-judgmental approach - especially with clients in distress or difficult circumstances

- Resilience and the ability to manage emotionally demanding work whilst maintaining your own wellbeing

- Good time management and the ability to juggle competing priorities under pressure

- Confidence with digital tools, and comfort working with numbers

- A team-player mindset, with the ability to work independently when needed

- A genuine enthusiasm for learning - including working towards the Certificate in General Advice (full training provided)

- Respect for and openness to diverse views, values and cultures

- Ability to travel to locations across Leicestershire.