Chief Executive

Chief Executive

North Tyneside Citizens Advice

North Shields, NE30 1ND

£65,000 – £75,000

Permanent, full time

North Tyneside Citizens Advice is one of the highest performing members of the national Citizens Advice network. Each year, the organisation supports over 38,000 people with nearly 191,000 issues, from debt and benefits to housing and employment, ensuring everyone has access to free, confidential and impartial advice.

Following the retirement of the long-serving CE, North Tyneside Citizens Advice is now seeking a values-led, forward-thinking Chief Executive to lead our next chapter. With a team of 70 paid staff, 30 volunteers and an annual turnover of £3.4m, this is a rare opportunity to shape the future of one of the UK’s leading local advice charities.

You'll oversee the delivery of the organisation’s strategy, maintain strong governance, and continue to build relationships across the borough and nationally, while maintaining ‘best in class’ service delivery.

To be successful, you will bring:

• Proven senior leadership experience in a complex, multi-channel organisation, ideally within the advice or wider charitable sector.

• A track record of strategic planning and operational delivery, with the ability to lead and inspire diverse teams of staff and volunteers.

• Strong financial acumen, with experience managing large, multi-funder budgets.

• Experience of successful income generation and fundraising through contracts, grants or partnerships.

• Excellent stakeholder engagement skills and the ability to advocate for service users at local and national levels.

This is a pivotal role in ensuring North Tyneside Citizens Advice continues to meet the evolving needs of the community and remains a sector leader in innovation and impact.

For more information and to apply, please view the appointment pack.

North Tyneside Citizens Advice is committed to equity, diversity and inclusion in all areas of our work. We warmly welcome applications from all backgrounds and will make reasonable adjustments as needed throughout the recruitment process.

Recruitment Timetable

Deadline for applications: 27th July

Interviews with Prospectus: 5th – 18th August

Interviews with North Tyneside Citizens Advice: w/c 8th September

For an informal conversation about the role, please contact the retained advisor Rhys Barber at Prospectus on 020 7691 1920 or via email: Rhys.Barber@prospect-us.co.uk