Help to Claim Adviser

Help to Claim Adviser

Salary: £26,949 per annum, pro-rata.

Hours: Full and part-time roles available.

Location: Home-based with a Hinckley office base and some required travel.

Contract: Fixed-term until 31st March 2026.

Who We are

Citizens Advice LeicesterShire’s purpose is “Sharing knowledge to transform lives.” We listen, act, and empower people with high-quality advice. Guided by our values—we care, we help, we excel, we challenge—last year we helped over 31,000 people secure £14m in income.

About the role

Join our DWP-funded Help to Claim service, supporting people making a new Universal Credit claim. Working from home via phone and webchat, you will guide clients through their first application, from start to first payment. You will provide accurate information, assist with benefit calculations, and ensure a smooth, high-quality journey.

What you’ll bring

You are a tech-savvy adviser who explains complex information simply and is confident with numbers. Knowledge of the welfare benefits system, especially Universal Credit, is required. You take initiative, solve problems, and are a great team player. A commitment to learning and making a difference is more important than previous experience.

Why work with us?

Make a direct impact in your community. We invest in your growth with ongoing training and development, and you’ll join a talented, collaborative team where your contributions make a real difference.

To apply, please complete our application form on our website.

Closing date: Midnight, 29th July 2025.

Interviews: To be confirmed with one week's notice.

This post is subject to a basic DBS check. Please note that we do not accept CVs.