Generalist Outreach Adviser

JOB DESCRIPTION

Salary 28,774.57 FTE

Hours 37 per week, part-time roles/job share also available

Deadline 23rd October 2026

Interview Date 27th October 2026

Responsible to Operations and Outreach Manager

Role purpose

• The main aim of the post is to provide high quality advice and support for people in the York and District area.

• The successful applicant will provide a generalist advice service, including benefits casework, to clients within community venues across York using mixed channels - in-person, over the phone or by Email.

• The service will comply with General Help Quality Mark standards and will be delivered within the aims, policies and principles of the Citizens Advice Service.

Note: This job involves work with vulnerable clients and therefore Disclosure and Barring Service (DBS) check is required for all successful applicants.

For more information, or if you’d like to discuss the position informally first, including potential part time working, please contact admin.team@cayork.org

To request a full job description and application form, please email admin.team@cayork.org

Job Type: Full-time

Work Location: In person