Inbound Contact Centre Adviser

We have fantastic entry level opportunities to join our friendly and professional contact centre team. We are based in the heart of the City Centre (5 mins from Piccadilly) in modern and comfortable offices and we offer a Monday to Friday working week with no unsociable shifts!

Do you enjoy helping people? Are you a compassionate and people focused person? This could be the role for you! Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. Imagine being able to help and provide support to those clients when things have gone wrong or when they have been treated unfairly?

Our Tier One Advice Service is the first point of contact for those seeking advice and support on a range of issues including benefits, debt, employment, energy and housing. Advisers across our Contact Centre services conduct an initial assessment of the clients needs, give basic advice and self help information and are able to make arrangements for further assistance where needed. Sound like something you could do?

Working on our Tier One Advice Service you’ll be advising our clients on their rights and the action they can take, you’ll receive full training before you start the role. We offer a supportive environment, where our people feel valued and enjoy plenty of opportunities for professional development within our organisation.

Applicants need to be comfortable working in a target driven environment and have a desire to help people. You might be just the person we’re looking for if you have:

● Experience delivering excellent customer service in a contact centre or customer service environment

● A professional manner with good communication skills and the ability to deal confidently and sensitively with members of the public over the phone

● A commitment to equality for all

Early application is encouraged, we usually receive a high volume of applications for our vacancies and may close recruitment early. Successful applicants will be invited to attend an Assessment day where you can learn all about the role and our organisation, we’re holding this on Wednesday 21 May 2025.

We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment (see job pack for full info).