Energy Adviser

Energy Adviser

Hours: 37 hours per week

Contract: 12-month Fixed-Term

Salary: £26,366 to £28,825 per annum, pro rata

Location: Buxton, Ilkeston or Matlock

About the role:

We are seeking a highly motivated individual to join our established Energy Advice team, which provides support to the public on a wide range of issues including benefits, debt, energy, housing advice and more. This role is based on an appointment-led advice model and involves delivering direct support to clients on all energy related matters. Including income maximisation, energy efficiency, heating solutions, behavioural change, and smart or digital energy advice.

Advice is provide via telephone, digital channels, and face-to-face appointments, across multiple appointments to address complex and interconnected issues which includes supporting clients to resolving complaints with suppliers and/or energy debts. Advisers must be computer literate, confident working to performance targets, and able to manage their own caseload, appointments, and calendar effectively.

Please visit our website for more information about the role https://www.citizensadvicederbyshiredistricts.org.uk/staff/