Advice Session Supervisor

Our Generalist Advice Supervisors provide excellent on-the-day generalist advice supervision across our services.  

You could supervise advice already or be an experienced adviser looking for their next move. This role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people along with them.

You'll maintain a consistently high quality of supervision, and help clients, by providing support, guidance and feedback on a day-to-day basis through:

Actively supporting the quality of generalist advice and pathfinding (triage) by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, that research and campaigns issues are identified and outcomes are recorded 

Actively supporting each team member to develop their skills and competences, by guiding, demonstrating, encouraging, suggesting, coaching, giving timely & constructive feedback and challenging appropriately 

Adapting the level of support to individual competence and need and taking account of the whole team’s needs.  

Managing the practicalities of advice sessions by overseeing and managing all practical issues relating to the session - allocating the team to face-to-face work or other communication methods, checking waiting times or interview lengths, and if necessary, dealing with client or Citizens Advice emergencies